Job Title: House Manager
Location: Weybridge, Surrey
Salary: Dependent on Experience (DOE)
Working Schedule: Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for evenings and weekends as needed)
Start Date: ASAP
 
 
We are seeking an experienced and dedicated House Manager to oversee the efficient running of a private household in Weybridge, Surrey. The ideal candidate will possess a strong background in property and household management, demonstrating exceptional organisational skills, attention to detail, and the ability to lead a team effectively. This role is pivotal in maintaining the household’s high standards and ensuring the comfort and satisfaction of all family members and guests.
 
Key Responsibilities:
 
Property Management

• Ensure that the property is safe and well-maintained, conducting regular inspections of the interior, exterior, grounds, and any ancillary buildings.
• Oversee household systems such as security, lighting, AV/IT, cooling, and heating to ensure optimal functioning.
• Proactively identify potential issues, such as wear and tear, safety hazards, and maintenance needs, addressing them as necessary.
• Schedule and supervise all routine maintenance and timely repairs of broken or malfunctioning equipment or systems.
• Ensure compliance with local laws and regulations, including building codes, fire safety, and environmental standards.
• Plan and oversee contractors and tradesmen for projects such as extensions, refurbishments, and remodelling, ensuring completion on time and within budget.
• Act as the key holder and manage property lease, purchase, and/or sale as required.

Household Management

• Oversee all aspects of daily household operations, ensuring a seamless service experience.
• Design and implement checklists, policies, schedules, and systems to cover all household needs.
• Perform routine inspections to maintain cleanliness and organization.
• Supervise maintenance and repair of appliances, furnishings, and valuable items, including art and antiques.
• Ensure the kitchen runs smoothly, enforcing hygiene, safety, and service standards.
• Support menu planning and meal services, accommodating dietary requirements.
• Manage laundry schedules and care for delicate fabrics while overseeing wardrobe organisation.
• Maintain adequate household and kitchen inventory, promoting minimal wastage and recycling practices.
• Oversee the care of indoor plants and manage deliveries and errands.
• Develop safety and emergency preparedness protocols.

Staff Management

• Lead and manage household staff, including chefs, drivers, housekeepers, and other domestic workers.
• Ensure adequate staffing through effective rostering for daily operations and special events.
• Establish benchmarks for service delivery and hold regular briefings with staff.
• Manage recruitment, onboarding, performance reviews, and staff morale, ensuring compliance with labour regulations.
• Monitor staff workloads to support well-being and prevent burnout.

Visitor Management

• Ensure a smooth and enjoyable experience for all guests, coordinating pre-arrival arrangements and preferences.
• Oversee preparation of guest rooms and ensure that amenities are stocked and ready.
• Anticipate guest needs, including transportation and activities, while maintaining discretion and respect for privacy.

Vehicle & Transport Management

• Oversee maintenance and scheduling of household vehicles, ensuring compliance with regulations.
• Manage repairs and inspections while ensuring vehicles are kept in pristine condition.
• Develop protocols for driver safety and service etiquette.

Pet Care

• Oversee daily needs of household pets, ensuring nutritional needs are met and care activities are managed.
• Coordinate vet visits and administer treatments as directed by veterinarians.

Childcare (if applicable)

• Implement parental preferences and assist with school runs.
• Oversee childcare support, meal planning, and personal organisation for children.

Household Administration and Reporting

• Plan and manage household budget and expenses, ensuring timely payment of bills.
• Maintain comprehensive household records, including contracts, maintenance logs, and staff employment data.
• Prepare regular reports on budget, activity, maintenance, and inventory.

Ideal Candidate:

• Education/Training: Degree or Diploma in Administration, Management, or a related field.
• Experience: At least eight years of professional experience in estate or household management, ideally within private households or the hospitality industry. Prior experience in a single or multi-family office environment is advantageous.
• Knowledge/Skills:
  • High service aptitude with a commitment to confidentiality, integrity, and discretion.
  • Excellent communication, negotiation, and interpersonal skills.
  • Independent, self-motivated, and adaptable with strong problem-solving abilities.
  • Ability to learn quickly and implement effective solutions.

Additional Information

• Work will be performed in a residential environment, with some offsite responsibilities and potential travel.
• Flexibility in working hours is required, including evenings and weekends as necessary.