Achieve Hospitality is partnering with a stunning 5* hotel in Co. Kerry. Recently awarded 2 Michelin Keys, this hotel is situated in the Ring of Kerry with beautiful views. 
 
We are currently seeking candidates for the role of Assistant Front Office Manager, a crucial leadership position focused on enhancing our guests’ experience from the post-reservation stage through to post-stay follow-up.

As the Assistant Front Office Manager, you will play a vital role in supporting the Front Office Manager, leading and overseeing our dedicated front office team. Your responsibilities will include ensuring the delivery of exceptional 5-star customer service and creating unforgettable experiences for our guests. This role reports directly to the Front Office Manager and requires hands-on participation, including daily shifts within the Front Office.
 
We are in search of an organized and strategically-minded individual with a passion for customer-focused hospitality.
 
Key duties include:
 
– Leading and managing the front office team, guest services staff, and porters/concierge teams
– Ensuring consistent delivery of flawless, upscale, and professional guest service experiences
– Analysing customer feedback to provide strategic direction for continuous improvement
– Anticipating and responding to all guest needs, both expressed and unexpressed, while actively listening and promptly resolving any complaints
– Promoting all hotel outlets, amenities, activities, and food and beverage options
 
The ideal candidate will possess:
 
– A minimum of 2 years of experience as an Assistant Front Office Manager or Reception supervisor in a similar high-end establishment
– Exceptional communication and issue-resolution skills
– The ability to identify areas for improvement in front office operations and develop standards accordingly
– The capability to represent the department in meetings
– A strong drive for customer service, with outstanding communication and active listening skills
– Proven problem-solving and multitasking abilities
– Strong leadership skills and the ability to motivate a high-performing team
– A strong sense of responsibility and a professional presentation
– Fluency in English, both written and spoken
 
This position is suitable for a hospitality professional looking to advance in their career.