Role: Hotel Reception Manager
Location: Waterford, Ireland
Salary: from €37,000 (dependant on experience)
Work Schedule: Full time, 8 hour shifts, includes weekend work as required.
Start Date: ASAP

Overview and Opportunity

Achieve Hospitality are partnering with an award winning 4* Hotel and Health Club, located in the Waterford region of Ireland who are keen for an experienced Hotel Reception Manager to join their team.

Job Description

The Hotel Reception Manager will be responsible for ensuring smooth and efficient operations of the reception area, including training and supervising staff to a level exceeding customer expectations, managing the front desk, managing guest relations and responding to customer inquiries. The perfect candidate will work closely with our Marketing and Revenue Manager and Reservations Agent and will have the support and assistance of a strong front office team including reception supervisors.

Role Responsibilities

• Co-ordinate all functions of the Reception Team with a hands-on approach
• Reinforce a customer-focused approach within the Reception Team at all times
• Work with the Reception team to ensure all guests have a positive experience by delivering a smooth check in and check out process
• Work closely with other departments to ensure booking information is shared and accurate
• Ensure quality of data is maintained within the booking system enabling accurate guest history and sales’ information
• Encourage guest feedback by implementing and managing a system for addressing comments to ensure guest satisfaction and continuous improvement
• Monitor guest feedback trends and proactively address potential challenges in service standards
• Actively solicit guest opinion by ensuring a strong Reception team presence – meeting guests regularly
• Provide coverage in reservations/revenue as required with holidays utilising existing team members
• Recruit, train, develop and monitor staff in conjunction with the HR
• department Prepare rotas for the department in advance taking into account the business demand and ensure sufficient cover is available to meet those needs
• Responsibility for training and development of all reception staff through use of departmental SOPs
• Ensure that performance appraisals are carried out as and when required
• Attending Management meetings and training sessions as required
• Handling general administration duties
• Ad hoc projects
• Comply with company regulations regarding; Fire, Health & Safety, Hygiene, Customer Care and Security.

Candidate Requirements 

The ideal candidate will be have proficiency in Hotsoft Operating System and Tablepath would be a distinct advantage, Office Administration and MS office applications. At least 2 years of demonstrated experience managing a busy hotel reception team. Experience managing a team of 5 or more employees preferred. Must be 100% fluent in English and demonstrate ability to create a welcoming and positive guest experience. Excellent organisational and time management skills. Strong leadership, training, and team-building skills. Must have the ability to commute or relocate.

Benefits

• Competitive Salary – from €37,000 (Dependant on Experience)
• Employee assistance program
• Employee discounts (including sister property sites
• Food allowance
• Health Club membership
• On-site parking
• Company events

How to Apply

To apply for this role, please send your CV to laura.iveson@achievehospitality.com