Role: Head Housekeeper
Location: Middle East 
Salary: DOE
Work Schedule: Full-time, flexibility required, with potential travel as per family schedule
Accommodation: Provided
Start Date: ASAP

Overview & Opportunity
Our client is seeking a talented and knowledgeable Head Housekeeper to oversee the daily management of the Housekeeping and Food & Beverage Service Departments within the Chairman’s Middle Eastern property. The focus of this role is to deliver and maintain superior service standards for the Principals, their family, and guests.
In addition to day-to-day operations, the role will also involve working closely with the Property Manager on the design, development, and implementation of SOPs and service infrastructure to ensure optimisation and improvement across the household.
 
Role Responsibilities

• Develop and implement high-quality operating plans aligned with the Chairman & Family’s objectives.
• Monitor and manage day-to-day operations across private residences to ensure seamless service delivery.
• Review expenditures, payroll entries, invoices, and accounting documents in coordination with support services.
• Approve and authorise monetary movements within set limits, supported by proper documentation.
• Maintain a safe, secure, and well-run household environment.

Staff Management

• Lead, motivate, and manage all staff within housekeeping and service departments.
• Supervise operations and maintenance activities in line with budgets and standards.
• Train and mentor staff to deliver five-star service standards.
• Manage multi-department teams including administration, culinary, procurement, maintenance, logistics, groundskeeping, security, and transportation.

Property Maintenance

• Oversee maintenance, repair, and upkeep of private residences.
• Ensure properties are kept to the highest standard and align with family preferences.
• Conduct regular inspections and coordinate timely repairs or upgrades.

Logistical Coordination

• Manage family, guest, and staff arrivals and departures, ensuring all preparations are in place.
• Oversee transportation, accommodation, and logistics for the family’s movements.

Communication & Reporting

• Provide regular updates to the Director of Private Office.
• Maintain transparent communication with family and senior staff.
• Keep records of activities, incidents, and improvements.

Crisis Management

• Develop and implement emergency response plans.
• Provide immediate assistance during crises or disruptions.

Experience

• Minimum 5 years’ experience in property management and/or luxury 5-star hotels or resorts.
• Proven experience managing large, multicultural teams.
• Strong track record in service training and elevating standards.
• Administrative and IT competency (Excel, Word, etc.); ERP systems knowledge (Oracle NetSuite) advantageous.
• Preference for candidates with commercial property/hospitality backgrounds over private service exclusivity.

Competencies

• Strategic and process-driven, with strong analytical and problem-solving ability.
• Self-reliant, efficient, and proactive with strong leadership skills.
• High integrity, discretion, and confidentiality.
• Fluency in English and Arabic (essential).
• Must hold a valid driving licence.
• Non-smoker preferred.
• Valid DBS required.

Benefits

• Expatriate package with furnished accommodation.
• Comprehensive medical insurance.
• Annual return flights.
• Paid vacation allowance.
• Excellent opportunity to develop in a high-profile, international household environment.

How to Apply
To apply for this role, please send your CV/resume to:Jerome@achievehospitality.com