Role: Spa Manager
Location: Waterford, Ireland
Salary: €40,000 – €45,000

We are currently seeking an exceptional Spa Manager to lead and elevate an award winning Spa within a prestigious five-star hotel in Waterford, Ireland.
 
Just a short walk from the hotel, their therapies and custom spa products are inspired by nature to nourish the body and transform the skin.
 
Designed by award-winning spa consultants, every product used in their treatments is made from a blend of 100% natural ingredients and includes unique elements such as Irish peat, carrageen moss and seaweed.
 
The ideal candidate will be a seasoned professional with a proven track record in luxury spa management, possessing the skills to deliver unparalleled service to guests.
 
This role entails overseeing all aspects of spa operations, managing a highly skilled team, and ensuring the delivery of an extraordinary spa experience synonymous with the hotel’s reputation.
 
Responsibilities:
 
Operational Excellence:

• Oversee the day-to-day operations of the spa, ensuring seamless and efficient service delivery.
• Implement and uphold the highest standards of service and hygiene in line with the hotel’s luxury positioning.
• Develop and enforce standard operating procedures to maintain excellence in all aspects of spa operations.

Team Leadership:

• Recruit, train, and lead a team of skilled spa professionals and support staff.
• Foster a culture of excellence, professionalism, and impeccable customer service among the spa team.
• Conduct regular training sessions to keep the team abreast of the latest spa techniques and industry trends.

Guest Experience:

• Ensure a flawless and personalized guest experience, exceeding the expectations of luxury clientele.
• Monitor and respond to guest feedback, consistently striving for continuous improvement.
• Implement innovative strategies to enhance the overall spa experience and guest satisfaction.

Financial Management:

• Develop and manage spa budgets, with a focus on achieving revenue targets and profitability.
• Implement effective pricing strategies and promotions to maximize revenue and guest loyalty.
• Monitor financial reports and key performance indicators, making data-driven decisions to optimize profitability.

Quality Control:

• Conduct regular quality assessments to ensure all spa services meet or exceed the hotel’s five-star standards.
• Implement and maintain the highest levels of health, safety, and sanitation protocols.

 
Qualifications:

• Proven experience as a Spa Manager in a luxury hotel or resort setting.
• Certification in spa management or related field.
• Exceptional leadership and communication skills with the ability to inspire and motivate a high-performing team.
• In-depth knowledge of luxury spa treatments, products, and industry trends.
• Strong business acumen with experience in financial management and budgeting.
• Familiarity with spa software and booking systems.

 
If you are a seasoned spa professional with a passion for delivering exceptional luxury spa experiences, we invite you to apply for this unique opportunity. Candidates MUST have the right to live and work in Ireland.