Role: Fine Dining Head Waiter
Location: Dunbar, Scotland
Salary: up to £27,000

Achieve Hospitality are delighted to be supporting our fantastic client who are a luxury property based near the Dunbar area.

The Head Waiter/Waitress will assist the Restaurant Manager in the daily operations of the restaurant, ensuring smooth service delivery and creating an exceptional and memorable dining experience for our guests.

Key Responsibilities:

• Lead your section to ensure a seamless and efficient dining experience
• Collaborate with the team to support and develop all aspects of the business.
• Guide, train, and inspire the F&B team to excel in their roles.
• Provide guests with an exceptional dining experience, assisting with menu choices enthusiastically and informatively.
• Maintain a professional, friendly, and courteous attitude towards guests and colleagues.
• Ensure timely and effective delivery of food while maintaining quality throughout the service.
• Manage the cleanliness and readiness of all equipment and Mise-en-place.
• Prepare and serve beverages and condiments promptly.
• Keep all back-of-house areas clean and tidy at all times.
• Attend briefings before each service period.
• Have thorough knowledge of the food and beverage menu items.
• Maintain high standards of cleanliness and presentation for furnishings and table setups.
• Be flexible and perform any other reasonable duties as assigned, including redeployment to other departments as needed.
• Inform managers of guest comments or requirements that you cannot resolve immediately.
• Adhere to all Health & Safety, Emergency, Fire, and Hygiene procedures according to company policy and government regulations.
• Maintain high personal cleanliness, hygiene, and grooming standards.
• Ensure proper handover at the end of your shift.
• Maintain the highest standards of service and presentation throughout restaurant and bar service periods.
• Communicate consistently and effectively with all departments to ensure smooth F&B service.
• Confidently handle cash procedures and resolve any discrepancies with accounts promptly.
• Proficiently upsell and encourage team members to do the same.
• Actively manage the floor, building rapport with colleagues and guests.
• Promptly and effectively manage guest recovery situations and communicate updates.
• Support management with stock takes and organisation.
• Contribute ideas and initiatives to improve service quality and increase revenue.
• Assist in training new team members.
• Provide regular feedback and recognition to team members.

Knowledge & Capabilities:

• Enthusiastic and positive personality with the ability to build genuine relationships.
• Highly motivated and takes pride in work.
• Passionate about and understands 5-star hospitality and delivering exceptional guest service.
• Confident in managing your section professionally and with ease.
• Strong organisational and leadership qualities.
• Excellent communication skills, both verbal and written.
• Confident in handling guest complaints.
• Ability to work well under pressure in a fast-paced and changing environment.

Proven Experience/Qualifications:

• Minimum of 2 years’ experience in a fine dining/Michelin environment.
• Strong beverage and food knowledge.
• Experience, knowledge, and understanding of the luxury hospitality industry