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Assistant General Manager

Assistant General Manager

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Achieve Hospitality

Achieve Hospitality are delighted to be working with our fantastic client who are looking to add a Assistant General Manager to their team.
Job Description
We are seeking a dynamic and motivated Assistant General Manager to join our clients boutique property in the charming and historic town of Berwick-upon-Tweed. This role offers an exciting opportunity for a hospitality professional eager to take the next step in their career, with a clear path to grow into the General Manager position.
As the Assistant General Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the property, delivering exceptional guest experiences while supporting the General Manager in all aspects of the business.
Key Responsibilities

  • Operational Management:
  • Oversee day-to-day operations, ensuring that all departments (e.g., front desk, housekeeping, food and beverage) run efficiently and meet high-quality standards.
  • Monitor and manage guest satisfaction, addressing concerns promptly and effectively.
  • Team Leadership:
  • Lead and motivate the team, fostering a positive and collaborative work environment.
  • Assist in the recruitment, training, and development of staff to ensure excellence in service delivery.
  • Financial Oversight:
  • Support the General Manager in managing budgets, controlling costs, and achieving revenue targets.
  • Assist in the preparation of reports and financial statements.
  • Marketing and Business Development:
  • Collaborate on marketing initiatives to drive bookings and promote the unique qualities of the property.
  • Build and maintain strong relationships with local businesses and the community to enhance the property’s profile.
  • Health, Safety, and Compliance:
  • Ensure all operations comply with health and safety regulations, licensing laws, and company policies.
  • Monitor and enforce property maintenance and cleanliness standards.
  • Growth and Development:
  • Shadow and support the General Manager to develop leadership skills.
  • Proactively take on responsibilities to prepare for a future transition into the General Manager role.

Qualifications and Skills

  • Proven experience in the hospitality industry, ideally in a supervisory or management role.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication and organisational abilities.
  • Financial acumen, with experience managing budgets and achieving targets.
  • A guest-focused approach, with a passion for delivering exceptional service.
  • Knowledge of Berwick-upon-Tweed and its surrounding area is a plus.

What We Offer

  • A competitive salary.
  • Clear progression opportunities, with the potential to grow into the General Manager role.
  • The chance to work in a unique and picturesque location.
  • A supportive and inclusive team environment.
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Job Overview
Category
Management
Offered Salary
27000 – 28000/Year
Job Location
Scottish Borders
Job Type
Permanent
Consultant