Assistant General Manager
Achieve Hospitality
Achieve Hospitality are delighted to be working with our fantastic client who are looking to add a Assistant General Manager to their team.
Job Description
We are seeking a dynamic and motivated Assistant General Manager to join our clients boutique property in the charming and historic town of Berwick-upon-Tweed. This role offers an exciting opportunity for a hospitality professional eager to take the next step in their career, with a clear path to grow into the General Manager position.
As the Assistant General Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the property, delivering exceptional guest experiences while supporting the General Manager in all aspects of the business.
Key Responsibilities
- Operational Management:
- Oversee day-to-day operations, ensuring that all departments (e.g., front desk, housekeeping, food and beverage) run efficiently and meet high-quality standards.
- Monitor and manage guest satisfaction, addressing concerns promptly and effectively.
- Team Leadership:
- Lead and motivate the team, fostering a positive and collaborative work environment.
- Assist in the recruitment, training, and development of staff to ensure excellence in service delivery.
- Financial Oversight:
- Support the General Manager in managing budgets, controlling costs, and achieving revenue targets.
- Assist in the preparation of reports and financial statements.
- Marketing and Business Development:
- Collaborate on marketing initiatives to drive bookings and promote the unique qualities of the property.
- Build and maintain strong relationships with local businesses and the community to enhance the property’s profile.
- Health, Safety, and Compliance:
- Ensure all operations comply with health and safety regulations, licensing laws, and company policies.
- Monitor and enforce property maintenance and cleanliness standards.
- Growth and Development:
- Shadow and support the General Manager to develop leadership skills.
- Proactively take on responsibilities to prepare for a future transition into the General Manager role.
Qualifications and Skills
- Proven experience in the hospitality industry, ideally in a supervisory or management role.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication and organisational abilities.
- Financial acumen, with experience managing budgets and achieving targets.
- A guest-focused approach, with a passion for delivering exceptional service.
- Knowledge of Berwick-upon-Tweed and its surrounding area is a plus.
What We Offer
- A competitive salary.
- Clear progression opportunities, with the potential to grow into the General Manager role.
- The chance to work in a unique and picturesque location.
- A supportive and inclusive team environment.