Achieve Hospitality are delighted to be working with our amazing client in their search for a experienced Hotel Operations Manager.
 
Our clients luxury well-being resort in Morocco offers unparalleled five-star service, a serene ambiance, and transformative wellness experiences. Our client prides themselves on creating an oasis where guests can rejuvenate, restore, and reconnect in style and comfort. 
 
Key Responsibilities:

• Operational Leadership: Oversee all day-to-day hotel operations, including Front Office, Housekeeping, Food & Beverage, Spa, and Guest Services. Ensure seamless coordination between departments to provide a cohesive guest experience.
• Guest Experience: Uphold and enhance the resort’s five-star service standards. Address guest inquiries, complaints, and feedback promptly and professionally, ensuring complete satisfaction.
• Team Management: Recruit, train, and mentor department managers and staff to deliver exceptional service. Foster a positive, collaborative working environment that aligns with the resort’s wellness philosophy.
• Financial Management: Monitor budgets, control costs, and optimise revenue streams. Work closely with the finance team to ensure profitability while maintaining the resort’s luxury standards.
• Quality Assurance: Conduct regular inspections of all operational areas to ensure compliance with health, safety, and quality standards. Develop and implement procedures to enhance operational efficiency.
• Strategic Planning: Collaborate with senior management to implement strategies for guest retention, market positioning, and revenue growth.
• Partnerships and Networking: Build relationships with local and international stakeholders, including suppliers, wellness professionals, and tourism partners.
• Sustainability Initiatives: Lead efforts to maintain eco-friendly practices, aligning with the resort’s commitment to sustainability and well-being.

Requirements:

• Experience: A minimum of 5 years of proven leadership experience in a 5-star health and well-being resort or luxury hospitality setting.
• Skills:
  • Exceptional interpersonal and communication skills.
  • Strong financial acumen with experience managing budgets and P&L statements.
  • Strategic thinking with a hands-on approach to operations.
  • Fluency in English and French; knowledge of Arabic is a plus.
• Attributes:
  • Passionate about health, well-being, and luxury hospitality.
  • Detail-oriented with a commitment to excellence.
  • Flexible and adaptable in a fast-paced, culturally diverse environment.

Benefits:

• Competitive Compensation: €6,000 NET per month.
• Perks: Fully furnished accommodation and use of a company car.
• Wellness: Access to resort amenities and wellness programs.