Role: Operations Manager 
Location: Glasgow, Scotland 
Salary: £40,000-£45,000

Achieve Hospitality are delighted to be supporting a quirky and ambitious property, who are focused on the continual growth of their family owned business.
 
Situated on the outskirts of Glasgow they are keen for an experienced Operations Manager to join their team.
 
As the Operations Manager you will be responsible for:

• Manage everyday activities, plan and assign work – ensuring the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals, both for the benefit of your team and in line with the company’s vision. Celebrate and recognise great performance and successes
• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration and compliance with all regulations and
  training. Will also be aware of all HR related matters within the venue, provide guidance and support and lead where required
• Drive a great working environment for teams to thrive – connect departments to create sense of ‘one team’
• Have input and support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations
  for all departments
• Monitor and report variances against budget and control labour costs and other expenses
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company
• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
• Organise and lead regular meetings with the leadership and wider team
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Demonstrate compliance with all required brand and/or company standards and service standards
• Drive improvement in guest satisfaction goals. Collaborate with colleagues to establish and implement
  services and programs that meet or exceed guest expectations
• Speak to guests – ask for their feedback, build relationships and create strategies to improve the overall guest experience
• Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements, ensuring completion of relevant training
• Ensures all Hotel objectives, policies and procedures are communicated, understood, achieved and maintained by hotel staff
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems
  and financial reports. Initiates corrective action
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action
• Supports long and short-range financial objectives consistent with the company’s objectives
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances
• Keeps up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities. Supports marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Monitor and oversee maintenance issues and liaise with third-party contractors as
  required
• Has an awareness of all activities being undertaken by the hotel and ensures all are delivered to standard.

Candidate Experience: 

• Excellent leadership skills with experience of developing and leading a team
• Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time and the time of the team
• Financial and commercial awareness.

 
Benefits Package:   

• Excellent Salary – £40,000 – £45,000 (dependant on experience)
• Pension Scheme
• Incentive Programmes
• 50% off Food & Beverage across the Group
• Spa Discounts
• Retail, Cinema & Leisure Discounts
• Development Opportunities
• Monthly ‘Star of the Month’ awards
• Long Service Awards
• Recommend a Friend Incentives.

Please note all applicants must have the right to work in the UK.