Role: General Manager
Location: Gosforth, Cumbria, UK
Salary: £50,000 (Dependant on Experience)
Work Schedule: Full time, permanent, working 5 days out of 7
Start Date: As soon as possible
 
Achieve Hospitality are delighted to be partnering with a traditional country inn nestled at the western edge of the Lake District. It’s ideally situated for visitors exploring the Wasdale and Eskdale valleys. The inn is renowned for its hearty food, real ales, and warm hospitality, making it a popular stop for walkers and travellers.
 
They are keen for an experienced General Manager to oversee all aspects of the establishment’s operations to ensure smooth functioning, profitability, and guest satisfaction.
 
Role Responsibilities: 

• Oversee daily operations, including reception, housekeeping, kitchen, bar, and maintenance.
• Ensure smooth coordination between departments.
• Monitor standards of cleanliness, food quality, and service.
• Hire, train, supervise, and schedule staff across departments.
• Conduct performance reviews and manage staff development.
• Handle staffing issues, including disputes and disciplinary procedures.
• Manage budgets, expenses, and revenue targets.
• Monitor financial performance and control costs.
• Ensure compliance with licensing, health, and safety regulations.
• Maintain a high standard of guest service and hospitality.
• Deal with customer feedback, complaints, and requests effectively.
• Foster a welcoming, friendly environment for guests and locals alike.
• Promote the property through local partnerships, online platforms, and social media.
• Manage pricing and promotional strategies to drive occupancy and revenue.
• Organise events or themed nights to attract more patrons.
• Handle supplier contracts and inventory management.

Candidate Requirements: 

• Previous management experience in a traditional inn, hotel, pub, or similar environment.
• Strong background in front-of-house operations, staff supervision, and customer service.
• Financial and budgeting experience, including cost control and reporting.
• Confident team manager with the ability to motivate and support staff.
• Personable, approachable, and focused on guest satisfaction.
• Calm under pressure and capable of resolving conflicts or issues on the spot.
• Strong verbal and written communication skills.

Benefits:

• Competitive Salary – £50,000 circa (Dependant on Experience)
• Bonus Scheme
• Staff discounts across the property
• Free Car Parking

How to Apply:

To apply for this role, please send your CV to laura.iveson@achievehospitality.com