Role: Assistant Conference & Banqueting Operations Manager
Location: Dublin, Ireland
Salary: up to €40,000 
Immediate Start Available
 
Overview and Opportunity:

Achieve Hospitality are delighted to be partnering with a historic 5-star hotel in Dublin. It’s known for its luxury and rich history. The hotel offers 265 rooms, multiple dining options, a spa, and event spaces. They are keen for an experienced Assistant Conference & Banqueting Manager to join their team.

This role will support the smooth operation of the food and beverage services. The ideal candidate will foster a positive work environment, provide outstanding customer service, and contribute to maintaining high standards across the department.
 
Role Responsibilities:

• Cultivating a workplace culture that promotes motivation, empowerment, teamwork, continuous improvement, and a passion for service.
• Delivering excellent customer service to all employees.
• Responding promptly and proactively to staff concerns.
• Utilising coaching techniques throughout the business.
• Demonstrating self-confidence, energy, and enthusiasm.
• Encouraging and motivating staff to resolve guest and employee-related issues.
• Providing outstanding customer service.
• Responding swiftly and proactively to guest concerns.
• Understanding and embodying the brand’s service ethos.
• Setting clear service expectations for both internal and external guests.
• Taking ownership of guest complaints or issues until they are fully resolved or escalated appropriately.
• Following up to ensure guest concerns have been satisfactorily addressed.
• Building strong relationships with guests to encourage repeat business.
• Adhering to all corporate accounting procedures.
• Assisting the General Manager as required with the annual quality audit

Candidate Requirements:

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Benefits:

• Competitive Salary – €38,000 – €40,000 (dependant on experience)
• Fantastic Bonus Structure
• Company Events
• Meals on shift
• Career Progression

How to Apply:

To apply for this role, please send your CV/resume to: laura.iveson@achievehospitality.com