Role: Front Office Manager
Location: Limerick, Ireland
Salary: up to €45,000
Working Schedule: Full time
Start Date: ASAP

Overview and Opportunity

On behalf of a popular, 3-star hotel based in Limerick, Ireland- we are seeking an experienced Front Office Manager to join their team.

Reporting to the Deputy General Manager, the role will ensure the smooth and efficient running of the front office, having a strong focus on performance and business efficiency.

This customer facing role will ensure the team delivers excellent customer service and that guests have the best experience.
 
Role Responsibilities

• Maintain guest satisfaction by ensuring exceptional service standards are met consistently 
• Ensure guest requests are consistently met
• Deal with guest concerns promptly
• Maximise revenue by cross-selling and up-selling targets
• Recruit, train, and mentor team members to enhance skills, knowledge and professionalism
• Provide a positive work environment that encourages teamwork, motivation and continuous improvement
• Participate in weekly meetings, prepare action plans and reports
• Complete appraisals and career progression plans with team, identifying a training needs analysis and succession pathway
• Analyse guest satisfaction data to identify trends and areas for improvement.
• Manage department resource needs and rostering through company online system

 
Candidate Requirements 

• Degree in Hospitality Management, Business Administration or similar
• Minimum of 3 years experience in a similar role is essential, ideally at supervisory or managerial level
• Exceptional leadership and team-building skills, with the ability to inspire and motivate a diverse workforce
• Excellent communication, interpersonal, and problem-solving skills
• Proven track record of driving guest satisfaction and operational efficiency
• Strong organisational and multitasking skills, with the ability to work effectively under pressure
• Flexibility to work varying shifts and weekends
• Hands on approach, with ‘can do’ attitude
• Have a passion for their role within the Hotel and take pride their professional presentation
• Have a mature and pleasant manner for dealing with customers and team members
• Be capable of excellent up-selling of all areas of the Hotel from the front office

Company Benefits

• Company funded educational programmes
• Opportunity for internal career growth, progression & promotion
• Advanced online training programs through company E-learning personal development platform
• Access to Employee Assistance & Digital Wellbeing Program and Mental Health First Aiders on site
• Recruitment bonus through our Refer a Friend scheme
• Excellent Employee Recognition Programme 
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in Hotel group
• Bike To Work scheme
• Christmas savings club
• On-site parking
• Uniform provided

How to Apply

To apply for this role, please send your CV to morgan@achievehospitality.com