This is a pivotal role in the business, launching a new dining concept, with their new venture, a tasting menu with a farm-to-plate philosophy, showcasing locally sourced ingredients with an unexpected twist. 

The Restaurant Manager will lead by example, possess excellent attention to detail and exceptional customer service skills, with a focus on exceeding expectations and  operational excellence.
 
Benefits:
– Salary up to £50k per annum
– Career Development: access to training programs and opportunities to advance within the Group
– 75% staff discount on food, and accommodation across Group venues
– £300 referral bonus for successful new hires
– Workplace pension scheme
– Perks and Benefits from Hospitality Rewards
– Every Sunday & Monday off
 
Duties:
– Reporting to Head Chef overseeing daily operations and ensuring employee productivity whilst monitoring efficiency of all processes
– Liaise with the kitchen team to ensure a smooth service
– Creating a positive work environment for employees, and managing the daily shifts of all front of
house departments
– Managing employee and guest feedback, including complaints, quickly and efficiently, finding
suitable solutions to problems that may arise and communicating issues to colleagues in a
constructive and clear manner
– Establish and maintain excellent standards of guest service
– Being proactive in making sure training is maintained in all aspects of service
– Ensuring compliance with H&S regulations throughout the hotel
– Monitoring reservations emails and phone calls – ensuring all booked guests are confirmed for
the day/week.
– Use booking platform to monitor previous bookings and ensuring any repeat guests are noted and making team aware
– Responding to reviews online and in house including, Google and Tripadvisor
– Welcoming guests, ensuring they are greeted and seated upon arrival
– Training of all front of house staff
– Liaise with the Head Sommelier and Head Chef about menus, wines and order of service
 
Essential Candidate Requirements:
– Experience in a managerial role at Michelin Star establishment or at least 4 AA rosettes
– Impeccable standards with a passion for delivering outstanding service
– Immaculate presentation and communication skills
– Thrives under pressure, handles challenges with calm and clarity
– ‘Hands-on’, solutions-focused, and always looking for ways to constantly improve
– Fluent in reading and writing of the English language