Role: Reservations Manager
Location: Stellenbosch, South Africa
Salary: R 40,000 – R 50,000 per month
Work Schedule: 45 hour week
Start Date: Immediate Start Available 
 
Overview and Opportunity:
 
Achieve Hospitality are delighted to be partnering with a luxurious destination blending fine wine, art, dining, and accommodation in a stunning mountain setting in Stellenbosch, South Africa.
 
They are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of their prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.
 
Role Responsibilities:

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
• Manage and lead the reservations team, providing coaching, training, and motivation;
• Maximise room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
• Ensure accurate data management, reporting, and system maintenance on Protel Air;
• Maintain high standards of guest service, ensuring personalised communication and attention to detail;
• Handle VIP bookings, special requests, and problem solving with professionalism;
• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
• Work closely with other Heads of Departments;
• Attend meetings, write reports and provide feedback as required.

Candidate Requirements:

• Grade 12 and relevant tertiary qualification;
• 3+ years Reservations Manager experience;
• Experience in luxury/5* environment preferable;
• Strong leadership, communication, and people management skills;
• Knowledge of revenue management principles and systems;
• Proficiency in hotel booking systems (e.g., Protel Air or similar)
• Exceptional attention to detail and organisational abilities;
• Guest-focused with excellent interpersonal skills;
• Ability to work under pressure in a fast-paced luxury environment;
• Experienced in MS Office and Excel;
• Availability to work within opening hours (e.g. public holidays, weekends as required).

Benefits:
 
Competitive Salary – R40,000 – R 50,000 per month.
Discount across the property.
 
How to Apply

To apply for this role, please send your CV/resume to: (laura.iveson@achievehospitality.com)