Role: Restaurant Manager
Location: County Durham, UK
Salary: £45,000 circa
Work Schedule: 48 hours
Start Date: Immediate Start Available
 
Overview and Opportunity

Achieve Hospitality are delighted to be partnering with a 5-star luxury resort in County Durham. With a 3 AA Rosette Restaurant, elegant rooms and suites and a Luxury Spa, they are keen for a Restaurant Manager to join their team.
 
Role Responsibilities: 

• Ensure exceptional guest service in line with 5-star and 3 AA Rosette standards
• Oversee daily restaurant operations, ensuring smooth and efficient service
• Maintain high standards of cleanliness, hygiene, and health & safety compliance
• Recruit, train, lead, and motivate a professional front-of-house team
• Conduct regular staff briefings, performance reviews, and development planning
• Manage budgets, control costs, and analyse financial performance (P&L)
• Drive revenue through effective upselling, promotions, and guest engagement
• Ensure strict adherence to SOPs, brand standards, and quality benchmarks
• Collaborate with the Executive Chef and F&B management to ensure seamless service
• Coordinate with Events, Sales, and Marketing teams for promotions and private dining
• Handle guest feedback and complaints promptly and professionally
• Build strong relationships with regular and VIP guests, enhancing loyalty
• Act as a brand ambassador, representing the hotel’s values and luxury standards.

Candidate Requirements:

• Proven experience as a Restaurant Manager or Assistant Manager in a luxury hotel or fine dining environment
• Strong knowledge of 5-star service standards and AA Rosette or Michelin-level dining (desirable)
• Exceptional leadership, communication, and interpersonal skills
• Excellent understanding of food and beverage operations, including wine and pairing knowledge
• Demonstrated ability to lead and develop a high-performing team
• Strong financial acumen with experience managing budgets, cost control, and P&L analysis
• Ability to maintain composure and professionalism under pressure
• Experience with reservation and POS systems (e.g., ResDiary, OpenTable, Micros, etc.)
• In-depth understanding of health, safety, and food hygiene regulations
• Highly organised with a strong attention to detail and commitment to excellence
• Flexibility to work varied hours, including evenings, weekends, and holidays
• Passion for hospitality, service excellence, and guest satisfaction
• Relevant hospitality or management qualification (desirable)

 
Benefits:

• Competitive Salary – £45,000 circa + tips
• Pension Scheme
• Life Assurance
• Discounts across the Property
• Access to Gym and Spa

How to Apply:

To apply for this role, please send your CV/resume to: (laura.iveson@achievehospitality.com)