Role: Hotel General Manager
Location: Berwick Upon Tweed
Salary: £40,000 circa plus bonus 
 
Overview and Opportunity

We are seeking an experienced and dynamic Hotel General Manager to oversee all aspects of hotel operations at our clients luxury boutique Hotel, including the Restaurant, Weddings, and Events. The ideal candidate will have strong leadership skills, a background in hospitality management, and the ability to ensure the highest standards of customer service and operational efficiency.

Job Description

In this pivotal role, you will manage the daily operations of the hotel, while also driving the success of restaurant and overseeing the planning and execution of weddings and events. Your goal will be to ensure a seamless guest experience, maintain profitability, and foster a positive and motivated team environment.
 
Key Responsibilities:

1. Hotel Operations Management:
   • Oversee the day-to-day management of the hotel, ensuring smooth operations across all departments including housekeeping, front desk, and maintenance
   • Develop and implement operational strategies to improve service quality, profitability, and guest satisfaction
   • Monitor key performance indicators (KPIs) such as occupancy rates, revenue, guest reviews, and costs
   • Ensure compliance with health and safety regulations, licensing laws, and other legal requirements
2. Restaurant Management:
   • Manage the daily operations of the hotel’s restaurant, working closely with the head chef and service staff to ensure high-quality food and service
   • Develop and implement innovative menus in collaboration with the chef, driving revenue and guest satisfaction
   • Monitor stock levels, control costs, and ensure high standards of food safety and hygiene are maintained
   • Create and manage marketing strategies to attract both hotel guests and external customers to the restaurant
3. Weddings and Events Management:
   • Lead the planning, coordination, and execution of weddings and events, from initial inquiry to post-event follow-up
   • Work closely with clients to understand their needs and ensure all details are managed to their satisfaction
   • Collaborate with the kitchen, front-of-house staff, and external vendors to ensure the smooth running of events
   • Maximise event profitability while ensuring a high-quality guest experience
4. Team Leadership:
   • Lead and motivate a team of staff across different departments, promoting a positive, can-do attitude and ensuring consistent standards of service
   • Conduct regular staff training and development to enhance skills and maintain morale
   • Implement effective staff scheduling to ensure optimal coverage and service levels during peak periods
   • Manage staff performance, conduct appraisals, and handle any disciplinary or HR issues in line with company policies
5. Financial Management:
   • Manage the hotel’s budget, controlling costs and ensuring profitability across all areas of the business
   • Monitor financial performance and provide regular reports to senior management
   • Develop and execute strategies to increase revenue through room bookings, restaurant promotions, and event sales
6. Customer Service:
   • Maintain and exceed guest satisfaction by ensuring a welcoming and professional environment throughout the hotel, restaurant, and events
   • Respond to guest feedback and complaints efficiently, ensuring any issues are resolved promptly
   • Regularly review guest feedback and implement service improvements as required

Key Requirements

• Proven experience as a Hotel General Manager or similar leadership role within the hospitality industry
• Strong background in managing restaurants and overseeing weddings or events
• Exceptional organisational and multitasking abilities, with a keen eye for detail
• Strong financial acumen, with experience in budgeting, cost control, and revenue management
• Excellent communication and interpersonal skills, with the ability to lead, inspire, and manage teams effectively
• A commitment to providing exceptional customer service and driving guest satisfaction
• Flexibility to work weekends, evenings, and holidays as required.
• Familiarity with hospitality management systems and software

Benefits

• Competitive salary
• Opportunities for career growth and development within the company
• Discounted hotel and restaurant services
• Flexible working conditions with a focus on work-life balance

To apply for this role please send your CV/Resume to: morgan@achievehospitality.com